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Dispatcher

Company Name:
Telephone & Data Systems
Baja Broadband is seeking a Dispatcher to join the company. Dispatchers support field technicians with activation of customer premise equipment. This position informs, updates, and handles calls from field technicians and from customers. The Dispatcher completes, cancels and reassigns work assignments in their designated area.
The normal shift for this position will be 9:30am - 6pm Monday - Friday. (Other hours and/or Saturdays will be occasionally required for coverage)
Supports field personnel with activation of customer premise equipment.
Work with and troubleshoot various equipment; modems, EMTA's and multiple digital receivers.
Handles calls from internal and external customers with a high degree of customer service.
Completes, Cancels, and Reassigns work assignments for field technicians on work in their designated areas. Enters follow up or referral tasks for field technicians.
Makes outbound calls to customers for dispatch and/or special project needs.
Required Qualifications:
1+ years of customer service experience
Other Qualifications:
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to develop, interpret, and follow Policy and Procedure
Ability to handle multiple projects and tasks
Must be able to exercise good judgment
Must be available to work overtime on an as needed basis
Benefits:
As a part of your total compensation, TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. Here is a sample of what we have to offer for full-time employees.
_Insurance_
Medical, Dental, Vision, and Life Insurance Eligible Immediately
Paid Time Off
Vacation, Personal Time, Sick Time, and Holidays
Investments
401K with Company Match
Additional Benefits
Education Assistance and Flexible Spending Accounts
Baja Broadband , with headquarters in Alamogordo, N.M., employs about 275 people and passes more than 210,000 homes. Baja is a full service telecommunications company offering residential and commercial video, high-speed Internet, phone and data services in communities throughout Arizona, Colorado, New Mexico, Neveda, Texas and Utah. Visit for more information.
Date: 2014-04-09
Country: US
State: NM
City: Alamogordo

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